RETURNS & REFUNDS POLICY
Thank you for shopping with Dexxs. We want you to be completely satisfied with your purchase. Please review our Returns & Refunds policy below:
1. Refund Eligibility
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- Refunds are applicable only to full-priced items.
- Sale items or purchases with a discount code of 20% or greater are eligible for store credit or exchange.
- Purchases with a discount code of 50% or greater are considered FINAL SALE.
- Certain items, including undergarments, magazines, fragrances, candles, one-of-a-kind estate jewelry pieces, vintage clothing, and beauty/apothecary items, are also final sale.
2. Return Conditions
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- All returned merchandise must be unworn, unwashed, and have the price tags intact.
- Online returns must be postmarked within 21 days of the original ship date.
- We recommend using a traceable carrier and insuring packages for the full amount of merchandise. Dexxs is not responsible for missing packages.
3. Processing Exchanges/Refunds
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- Exchanges and refunds are processed within 14 days after receiving the returned merchandise.
- You will receive a confirmation email once your exchanges/refunds are processed.
4. Refund Method
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- Refunds for the purchase price of the merchandise minus shipping costs will be credited to your original credit card.
- Original and return shipping costs are non-refundable, except in cases of our error or damaged merchandise.
5. Denial of Credits
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- Dexxs reserves the right to deny credits if the returned merchandise does not meet the specified requirements.
Contact Us
If you have any questions or concerns regarding our Returns & Refunds Policy, please contact us at [email protected].
We appreciate your understanding and cooperation. Your satisfaction is important to us at Dexxs.