Dexxs

Frequently Asked Questions (FAQs)

Welcome to Dexxs! We understand you may have questions about our brand and services. Here are some frequently asked questions to provide you with the information you need:

1. Orders and Products:

1.1 How can I check the status of my order?

- You can check the status of your order by logging into your account or contacting our customer support at [email protected].

1.2 Are all items eligible for return?

- Refund eligibility depends on the item type. Please refer to our Returns & Refunds Policy for details.

1.3 Can I modify or cancel my order after it has been placed?

- Unfortunately, orders cannot be modified or canceled once they are placed. Please review your order carefully before confirming.

2. Shipping and Delivery:

2.1 What are the shipping options available?

- Dexxs offers various shipping methods with different costs and delivery times. Details can be found during the checkout process.

2.2 How can I track my order?

- Once your order is shipped, a tracking number will be provided via email to monitor the delivery status.

3. Returns and Refunds:

3.1 How do I initiate a return?

- To initiate a return, please follow the guidelines outlined in our Returns & Refunds Policy on our website.

3.2 When can I expect a refund for my returned items?

- Refunds are processed within 14 days after receiving the returned merchandise. You will receive a confirmation email once processed.

4. Account and Website:

4.1 How do I reset my password?

- You can reset your password by visiting the “Forgot Password” link on the login page and following the instructions.

4.2 Is my personal information secure on your website?

- Yes, Dexxs takes privacy seriously. Please review our Privacy Policy for detailed information on how we handle your data.

5. Contacting Dexxs:

5.1 How can I reach Dexxs‘s customer support?

- For inquiries or assistance, please contact our customer support team at [email protected].

5.2 What if I have a specific inquiry not covered in the FAQs?

- Feel free to reach out to us directly through our Contact Us page on the website or via email at [email protected].